At Rosie Expedition, we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below:
1. Returns
We accept returns only if the product is damaged or defective upon delivery. If you receive a damaged or faulty product, please contact us within 1-3 days of receiving your order to initiate the return process.
2. Return Process
To initiate a return, please email us at [email protected] with your order details and photos of the damaged product. Our team will guide you through the return process and provide instructions for sending the item back to us.
3. Refunds
Refunds will only be processed if the item is deemed defective or damaged upon delivery. Since we offer Cash on Delivery (COD), the refund will be processed through the same method upon receiving the returned item.
4. Non-Returnable Items
We do not accept returns for products that are not damaged or defective. If the item is found to be in good condition, it will not be eligible for a return or refund.
5. Shipping Costs
Return shipping costs for damaged or defective products are covered by Rosie Expedition. If the product is returned for any other reason, the customer will be responsible for return shipping fees.
6. Refund Timeline
Refunds will be processed after we receive and inspect the returned product. You can expect your refund to be processed within 1-3 days after the product has been received and approved.
7. Contact Us
For any questions or concerns about our return and refund policy, please contact us at [email protected].